OUR CUSTOMER-FOCUSED APPROACH AIMS FOR COMPLETE CUSTOMER SATISFACTION ALWAYS
Customer satisfaction is Transport Hosike Oy Ltd’s most important value. We always deliver big as well as small consignments in the agreed manner, within the agreed timeframe and in accordance with the agreed price. Our customers are satisfied when our operations match their expectations.
We serve our customers in a comprehensive way and are in contact with them even without possible problem situations. Our goal is to have our customers know that we always treat the transport mission given to us in a professional and customer-serving way.
Our management determines annual objectives as well as explores our customers’ prospects and the development within the industry. We utilize this information in the creating of a development plan. We monitor our processes and work together with customers and other stakeholders to draw the necessary conclusions and make improvements to our operations.